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Help DeskFor answers to customer service issues not addressed below, please email us at info@sedafrance.com or call toll free (800) 474-0854. 100% SATISFACTION GUARANTEED OR YOUR MONEY BACK, NO QUESTIONS ASKED ORDER PROCESSING Orders are generally processed and shipped out within 48-72 hours of receipt, Monday through Thursday (excluding holidays). From time to time, an item may go into backorder without notice, causing a delay in shipping. We will inform you of any backorder issues. SHIPPING RATES & POLICIES CONTIGUOUS 48 STATES: Seda France ships via UPS Ground only. Rates are based on merchandise total and apply to orders shipped to a single address within the 48 contiguous states. For shipments going to Alaska or Hawaii, please refer to the shipping chart. Sorry, no foreign delivery, PO/APO boxes, or "rush" services. Wholesale Customers (U.S. or foreign): For more information on shipping times to your location, email info@sedafrance.com UPS Ground delivery time varies based on location (see map below). 
PAYMENT METHODS Seda France accepts American Express, Discover, Mastercard and Visa as well as PayPal. For security purposes, the billing address you provide must match the billing address your credit card company uses for payment; delivery may be to another address of your choosing. Without correct information, we will be unable to obtain bank authorization for your purchase and the order will be cancelled. This system is for your protection and was set up by credit card companies and online retailers to help prevent credit card fraud. SALES TAX Seda France is required by law to collect appropriate sales tax of 8.25% on orders shipped within Texas. Tax will be automatically calculated by our shopping cart system. BACKORDERS & OUT OF STOCK If you order a product that is currently out of stock, we'll email to let you know the status and give you the chance to decide whether or not you wish to place the item on backorder. RETURNS & EXCHANGES We'll do all we can to make certain you're satisfied with your purchase. Seda France will accept returns on items purchased through the website for up to 30 days after receipt for any reason. To return or exchange a purchase, please email customer service and be sure to include your order number, desired action (return or exchange), and a brief reason for the return/exchange. Except in the case of defective merchandise or a mistake made by Seda France in filling the order (e.g. incorrect product or quantity shipped), we are unable to refund shipping charges. If an item is damaged during shipping, please keep the item and packaging, email us right away, and we'll send instructions on how claims are handled. FREQUENTLY ASKED QUESTIONS Do you accept telephone orders? Fax orders? Email orders? Can I mail you a check or money order? Seda France orders may be placed online via our secure shopping cart system or call us toll free at (800) 474-0854, 8-5 CT M-F. How will I know you've received my order? Or that it has been shipped? Once you've successfully submitted your order, you'll almost immediately receive an automatic confirmation of your transaction to the email address you provided (so be sure to check and double-check that you've entered the address correctly). When your order ships out, we'll email with confirmation and a tracking number. Do I need my order number when emailing with questions about my order? Yes, so please keep our email confirming receipt of your order. All the information you'll need is contained in that message. How can I cancel an order? Or add or remove items? Please email right away if you wish to cancel your order or add/delete items; if more than 12 hours pass between the time we receive an order and when we receive a cancellation request, we may be unable to cancel. What are your hours of operation? Seda France operates during normal business hours (8-5 CST), Monday through Friday, but sedafrance.com is open for business 24/7. Are your products available anywhere else? Absolutely, both online and in hundreds of retail stores worldwide. You can find a retailer near you by visiting our Store Finder page. Can you send me a catalog? Because our product lines are growing so quickly, we do not currently offer a consumer print catalog. We encourage you to join our email list so you can be the first to know about new products and scents. Do you offer gift wrapping? Because all Seda France products come in their own spectacular packaging, these are truly gifts that need no wrapping paper – so that's a service not offered by Seda France. How can I be sure I'm getting the most out of my Seda France candle? Be sure to take a look at our Burning Tips page for information on burn time, candle safety, and more. Wholesale - If you are a retailer with a store front, you can:
To Call or Write: (800) 474-0854 (512) 206-0105 Seda France 8301 Springdale Road Suite 800 Austin, Texas 78724 |
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